When will my order ship?

All orders are processed and shipped by the next business day, regardless of the time your order is placed. Orders placed on weekends or holidays will be processed and shipped on the next business day. Once your order ships, you'll receive a confirmation email with tracking information.

Can I change my shipping address after ordering?

If your order has not yet shipped, please email us immediately at info@dalemistudio.com. While we'll do our best to accommodate your request, we cannot guarantee address changes once order processing has begun.

What if my package is lost, stolen, or delayed?

Once your order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier. If your package is lost, stolen, delayed, or arrives damaged, please contact USPS directly to file a claim. We're happy to provide any documentation needed, but we cannot issue refunds or replacements for carrier-related issues.

Do you accept returns or exchanges?

Due to the professional and hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds unless an item arrives damaged, defective, or you receive the incorrect product. Please refer to our Return & Refund Policy for complete details.

Can I refund or reschedule a class?

Course tuition is non-refundable. If you need to reschedule your training, please contact us at least 7 days before your scheduled class. Rescheduling requests made within 7 days are not guaranteed and are subject to approval.

Can I cancel my order?

Orders are processed quickly to ensure fast shipping. If you need to cancel your order, please contact us immediately. Once an order has entered processing or has shipped, it cannot be canceled.

How do I track my order?

As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can monitor your package's progress.

Do your products include instructions?

No. Our products are intended for licensed or professionally trained lash and brow artists and do not include instructions or technical support unless otherwise stated on the product packaging.

Are customs fees included for international orders?

No. International customers are responsible for any customs duties, taxes, VAT, GST, import fees, or other charges required by their country.

Can I combine multiple orders?

Once an order has been placed, we cannot guarantee that multiple orders can be combined before shipment. If you need assistance, please contact us as soon as possible.