Thank you for shopping with Dalemi Studio. We appreciate your support and are committed to getting your order to you as quickly as possible. Please review our shipping policy before placing your order.

Shipping & Processing

All orders are processed and shipped by the next business day, regardless of the time your order is placed.

Orders placed on weekends or holidays will be processed and shipped on the next business day.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Domestic Shipping (U.S.)

All domestic orders are shipped via USPS Flat Rate Shipping for a flat rate of $10.

Estimated delivery is 3–5 business days after your order has been shipped. Delivery times may vary due to carrier delays, holidays, or severe weather.

International Shipping

International orders are processed by the next business day. Delivery times vary depending on the destination country, customs processing, and the shipping carrier.

Customers are responsible for any customs duties, taxes, VAT, GST, import fees, or other charges required by their country. These fees are not included in your order total and are collected by your local customs authority or shipping carrier upon delivery.

Dalemi Studio is not responsible for customs delays, import fees, or packages held by customs.

Refused or Unclaimed International Orders

If an international order is refused, abandoned, or returned due to unpaid customs fees, import restrictions, or local regulations, the order is not eligible for a refund

Professional Use

Products sold by Dalemi Studio are intended for licensed or professionally trained lash and brow artists. It is the customer's responsibility to ensure these products comply with the regulations in their country before purchasing.

Shipping Address

Please verify that your shipping address is correct before completing your purchase.

Dalemi Studio is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an error before your order has shipped, please contact us immediately at info@dalemistudio.com. While we will do our best to accommodate changes, we cannot guarantee address modifications once processing has begun.

Lost, Stolen, or Damaged Packages

Once your order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

Dalemi Studio is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If your package is lost or arrives damaged, please contact USPS directly to file a claim. We are happy to provide any documentation needed to assist with the claims process, but we cannot issue refunds or replacements for carrier-related issues.

Preorders & Backordered Items

Orders containing preorder or backordered items will ship once all items are available unless otherwise stated on the product page.

If you would like available items shipped separately, please place separate orders.

Policy Updates

Dalemi Studio reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes become effective immediately upon being posted on our website.

If you have any questions regarding your order or shipping, please contact us at info@dalemistudio.com.